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FAQ

With having 25+ years of working experience in the network cabling industry, this is what we know well. We created a niche services-based company out of a need for industry-wide improvement due to a reoccurring problem. Problem = Lead time + High Pricing.

Industry Problem: Extremely long lead-times (4-6 weeks) to obtain custom made fiber cable assemblies are the norm in our industry. Sound familiar? Your new equipment is provisioned for and you are now stuck waiting for custom fiber trunks or assemblies to arrive which is now holding up your project - and creating havoc for your critical timeline requirements.

Our Resolution: After personally seeing this problem occur over-and-over for many years while working for a large global OEM, I set out to change it. By holding strategic relationships with contract manufacturing, we hold an agreement in place to ship in a matter of a few days versus weeks. 

Traditionally, procurement of your fiber cable assemblies is done via distribution. OEMs will add additional fees to their products when the internal assembly takes place (mark-up #1). Distribution makes the purchase from the OEM, then adds (mark-up #2), and then sells it to the chosen installer. That same installer adds to it (mark-up #3), and then will resale it to the endconsumer (you). The business has been done this same way since the beginning. At LAN Cables Direct, we take a radically different approach. We decided it was time to challenge the idea of “…it’s just how business is done” approach. Our Contract Manufacturers (CMs) purchase raw fiber optic glass/cable from these same OEMs. The CM’s then manufacture the assembly, test it, using the latest optical testing equipment - and ship it to you. This eliminates the need for multiple “middlemen” taking money out of your pocket. I am taking the money they would have made off you - and putting it back into your pocket! Why Pay More?
: “QUICK TURN” service is a core pillar of our business existence. We will typically (95% of the time) begin to ship your order within 4-6 business days after the order is received. Because we provide such rapid delivery service, it will be imperative to know immediately if there are modifications to your order. Orders cannot be canceled or stopped once in production.
Yes. We offer free GROUND shipping. Typically, FedEx will be used unless you specify a different transportation company. If a different carrier is requested, additional charges may be incurred pending any difference in the shipping cost. IMPORTANT NOTE: By offering free shipping, it will cost us approximately 5-7% of your total spend to offer this benefit. When you compare our price vs any of our competitors, please factor these additional savings into your decision-making process.
Our assemblies are constructed of CORNING® optical glass - unless you specify a different glass to be used. CORNING® optical glass is the most widely used glass around the world. They hold a #1 market position for worldwide sales and highly reputable for delivering best-in-class network performance. We offer OM2, OM3, OM4, OM5, and OS2 technology performance options.
For MTP® connectors, we assemble our cables with US CONEC® components, a partially owned equity venture of the CORNING® Company. For single-fiber connectors (i.e. LC, SC, ST, FC, or etc.) we use SENKO®, which is wholly owned by Sumitomo Electric. SENKO connectors will be used unless you specify something different. Both companies are highly reputable and global leaders in the Data Center industry.
The Light Connection® manufacturers the cable up-jacket (sheath). It is also important to note that “TLC” is an Authorized Channel Partner to CORNING®. The cable sheaths’ purpose is to offer robust protection to the optical glass itself.
Yes, 100% of all assemblies are fully tested for Tx and Rx operability before leaving the factory. As with any assembly, it is highly recommended that proper inspection and cleaning (if needed) take place prior to installation. This is a critical component of your network success. Please do not underestimate this process. Assemblies of any OEM brand are NOT manufactured in a cleanroom environment. They should be inspected and properly cleaned (if needed) prior to any installation. All patch panel ports should be properly cleaned before connector insertion takes place. If contamination is present within the panel’s ports even though the connectors are inspected and cleaned (as recommended), the contamination can be transferred from the contaminated panel port onto the connector, by default, causing network performance errors. All mating connection point(s) should use a consistent process of inspection and/or cleaning prior to all installations. By following this process correctly every time, it will reduce the time spent troubleshooting.
ISO 9001-2015. RoHS. UL. TL9000.
Yes. If you specify this is what you want, we will certainly offer than to you at no cost. However, for the sake of being green, we will save the data regardless to our servers. Each assembly will have a unique serial number so we can pull test data at any point in the future.

No. No one can offer an OEM manufacturer's warranty but the OEM manufacturer themselves.

While the OEM manufacturer may offer it through their authorized Value-Added Reseller (VAR), the warranty is originated by the manufacturer themselves. This allows the OEM full-control (i.e. VAR protection) and automatically will eliminate all non-VARs from participating due to the inclusion of specific RFQ/RFP written language which many be contained in a spec document such as…“Must Be Able To Offer Manufacturer’s Warranty” to be eligible.

Only if you desire Speed to Delivery, Reduced Expenses, and receive prompt Customer Service. These are the core pillars for creating our services business to support your critical network applications.

No. All assemblies ship “low-loss”. Low-Loss is a much better performance option for your network to that of the inferior “standard loss” offering by a significant amount.

Interesting Factoid: For every 1dB of loss/gain in the system represent a full 20% loss/gain of power. A 3dB of loss/gain represents a loss/gain of 50% of your power.

TIA standards specify a maximum fiber connector loss of 0.75dB.
Connectors shall not exceed the following loss parameters. MTP (0.35dB max), LC (0.25dB max) and all other connectors SC, ST, FC, etc. have a max limit of (0.30dB max).
EXFO testing equipment is used for Insertion Loss & Return Loss measurements. Calibration is completed annually by the manufacturer of the equipment, ensuring it is done according to their exact specifications. In addition, DORC (Direct Optical Research Corp.) is used for fiber Geometry testing and is conducted in the same manner.

LAN Cables Direct offers a 1-year product replacement/repair warranty unless the damage is caused by "acts of nature" or "negligence" on the part of the installer or end-user. We fully stand behind the quality of all the products you receive from us and are committed to your complete satisfaction. We aim for your positive references, which carry more weight than our own efforts.  

Yes. We offer customized labeling upon your request. Please let us know in advance of placing any orders.

This can vary greatly. With many years of industry experience, we have witnessed the extremes on both sides. Hyperscales will tend to “rip and replace” every 2-4 years when network gear is replaced. I’ve seen some “low-bandwidth” requirements (being office campus environments) having 30+ year-old cabling infrastructure still in place. The average target lifespan is 10 years.

We have a CORNING authored whitepaper on fiber cable reliability with respect to time frame if you’re interested in viewing it, please send me a note. It’s quite
interesting. To summarize the white paper, glass doesn’t go” bad” with time.

However, technology will certainly advance, making the glass type not in spec with your current equipment specs, creating the need for an eventual upgrade.

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